Extending information system continuance theory with system quality in e-learning context

Ten years ago, Bhattacherjee proposed the information system continuance model, which received considerable attention in the literature. This study proposes an extended information system continuance model by incorporating system quality to the original model in the context of educators’ utilization of e-learning technology for conducting courses. Our proposed model is tested using a sample of 175 university educators using PLS modeling. The results show that there is no significant direct association between system quality and continuance intention. However, system quality affects continuance intention indirectly via perceived usefulness and satisfaction. All the relationships of the original information system continuance model were supported. The determinants of continuance intention explained around 64% of its total variance.